We understand how crucial it is to see your cryptocurrency deposit reflected immediately. Normally, the processing time is nearly instant, but occasionally, delays can occur due to confirmation on the blockchain. The exact time can vary depending on network congestion and the cryptocurrency used.

If your cryptocurrency deposit is not reflected immediately, we recommend checking the transaction on the blockchain. To do this, go to your wallet and look for the corresponding transaction. Verify the confirmation status and ensure it has been completed.

If you find any discrepancies or need more details, you can create a ticket and our support team will be able to review your request.

We ask you to provide the following information when creating your tikcket: